Product Questions
1. What types of vacuum cleaners do you offer?
We offer a variety of vacuum cleaners including bagged, bagless, and handheld models to suit different cleaning needs.
2. Do you have built-in kitchen appliances?
Yes, we offer built-in microwaves, ovens, and cooker hoods to seamlessly integrate into your kitchen design.
3. What types of hobs are available?
We provide electric, gas, and induction hobs to cater to different cooking preferences.
Shipping and Delivery
1. What are the shipping options available?
We offer two shipping options: Standard Shipping via DHL or FedEx, and Free Shipping via EMS for orders over $50.
2. How long does delivery take?
Standard Shipping takes 10-15 days after dispatch, while Free Shipping takes 15-25 days after dispatch.
3. Do you ship internationally?
Yes, we ship globally, but deliveries to certain remote areas in Asia may be excluded due to logistical constraints.
Returns and Refunds
1. What is your return policy?
You can return your product within 15 days of receipt, provided it is in its original condition. We offer a hassle-free return process.
2. How do I initiate a return?
Please contact our customer service team at [email protected], and they will guide you through the return process.
3. How long does it take to process a refund?
Refunds are processed as quickly as possible once we receive the returned product.
Account and Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the account settings section.
3. What should I do if I have issues with my payment?
If you encounter any payment issues, please contact our customer service team at [email protected] for assistance.
Customer Support
1. How can I contact customer support?
You can reach our customer service team via email at [email protected]. We are here to assist you with any questions or concerns.
2. What are your customer support hours?
Our customer support team is available 24/7 to assist you with any inquiries or issues.
3. Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email with tracking information.
Thank you for choosing Home Appliances Store. We are committed to providing you with a seamless shopping experience and exceptional service. If you have any further questions, please do not hesitate to contact us.