Introduction
At Home Appliances Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchanges policy. Please review the information below to understand our process and requirements.
Return & Exchange Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Please note that certain items may not be eligible for return or exchange due to hygiene or safety reasons. These items include:
- Cooker hood filters
- Handheld vacuum cleaners
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and details of the item you wish to return or exchange. Use the provided template below to ensure all necessary information is included.
- Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
- Ship the Item: Package the item securely and include the RMA number on the outside of the package. Ship the item to the address provided in the instructions.
- Receive Refund or Exchange: Once we receive and inspect the item, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped to you as soon as possible.
Refund Timeline
Refunds are typically processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
Return & Exchange Request Template
Email Subject: Return/Exchange Request – Order #[Your Order Number]
Contact Us
If you have any questions or need further assistance, please feel free to contact us at:
Email: [email protected]
Address: 4294 McKinley Avenue, Denver, US 80203