Shipping Information
At Home Appliances Store, we are committed to delivering your orders promptly and efficiently. Below are the details of our shipping options:
- Standard Shipping: We use DHL or FedEx for standard shipping. The shipping fee is $12.95, and delivery typically takes 10-15 business days after dispatch.
- Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery usually takes 15-25 business days after dispatch.
Please note that order processing takes 1-2 business days before your item is shipped.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy within 15 days of receiving your order.
Return & Exchange Policy
To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Please note that certain items are not eligible for return or exchange due to hygiene or safety reasons. These items include:
- Cooker hood filters
- Handheld vacuum cleaners
Return & Exchange Process
- Contact Us: Email us at [email protected] with your order number and details of the item you wish to return or exchange. Use the provided template below to ensure all necessary information is included.
- Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
- Ship the Item: Package the item securely and include the RMA number on the outside of the package. Ship the item to the address provided in the instructions.
- Receive Refund or Exchange: Once we receive and inspect the item, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped to you as soon as possible.
Refund Timeline
Refunds are typically processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
Return & Exchange Request Template
Email Subject: Return/Exchange Request - Order #[Your Order Number]
Dear Home Appliances Store,
I would like to request a return/exchange for my recent purchase. Below are the details of my order:
- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [Item Name(s)]
- Reason for Return/Exchange: [Briefly explain the reason]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name]
[Your Contact Information]
Contact Us
If you have any questions or need further assistance, please feel free to contact us at:
- Email: [email protected]
- Address: 4294 McKinley Avenue, Denver, US 80203